Shipping policy
Thank you for shopping with Fiesta Supply!
We are committed to processing and shipping your order as quickly as possible.
Order Processing
- In-stock orders are typically processed within 1–2 business days after payment is received.
- Orders are processed Monday through Friday, excluding weekends and holidays.
- Personalized, custom-made, balloon, or special-order items may require additional processing time. If applicable, estimated production times will be communicated before or after your purchase.
Shipping
We currently ship within Puerto Rico and the United States using trusted carriers such as USPS, UPS, DHL, or other available shipping providers.
Shipping options and estimated delivery times are displayed at checkout.
Once your order has shipped, you will receive a confirmation email with your tracking number.
Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.
Local Pickup
If Local Pickup is available, customers will receive an email or text notification once their order is ready.
Orders must be picked up during our business hours.
Please inspect your order before leaving the store.
Balloon Orders
Balloon arrangements are made fresh for the scheduled pickup or delivery date.
Balloon orders are not shipped through standard shipping carriers unless specifically arranged.
Customers may request a change to their pickup or delivery date before the scheduled date, subject to availability.
Delivery Delays
Fiesta Supply is not responsible for shipping delays caused by circumstances beyond our control, including:
- Weather conditions
- Hurricanes or natural disasters
- Carrier delays
- High shipping volumes
- Customs delays
- Incorrect shipping addresses
- Government actions
- Other unforeseen events
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, additional shipping charges may apply.
Fiesta Supply is not responsible for orders delayed or lost due to incorrect addresses provided by the customer.
Lost or Damaged Packages
Once a package has been transferred to the shipping carrier, delivery is the carrier's responsibility.
If your package is lost or arrives damaged, please contact us as soon as possible at hola@fiestasupply.com, and we will do our best to assist you in filing a claim with the carrier.
Questions
If you have any questions about shipping or your order, please contact us:
Fiesta Supply
