FAQs

What currency are your prices displayed in?

All prices on our website are listed in U.S. Dollars (USD).

How long will it take to process my order?

Most orders are processed and shipped within 1–3 business days. During holidays or promotional events, processing times may be slightly longer.

How long does shipping take?

Shipping times depend on your location and the shipping method selected at checkout. Once your order has been shipped, you'll receive a confirmation email with tracking information.

How can I track my order?

As soon as your order ships, we'll send you an email with your tracking number. Please allow up to 24–48 hours for the tracking information to become active.

Can I cancel or change my order?

If your order has not yet been processed or shipped, we'll do our best to accommodate your request. Please contact us as soon as possible at hola@fiestasupply.com.

Once an order has been shipped, it can no longer be canceled or modified.

What if I entered the wrong shipping address?

If you entered an incorrect shipping address, please contact us immediately at hola@fiestasupply.com. If your order has not yet shipped, we'll gladly update the address.

What is your return policy?

We want you to love your purchase! If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the issue.

For information about returns or exchanges for other reasons, please refer to our Return Policy or contact our customer support team.

My order arrived damaged. What should I do?

We're sorry! Please email us at hola@fiestasupply.com with your order number and clear photos of the damaged item and packaging. We'll review your claim and work to resolve it as quickly as possible.

I have another question.

We're always happy to help! If you have any questions about our products or your order, please contact us at hola@fiestasupply.com or use the contact form on our website. Our team will get back to you as soon as possible.