Refund & Return Policy

At Fiesta Supply, we want you to be completely satisfied with your purchase. If for any reason your order does not meet your expectations, we are happy to accept eligible returns under the following conditions.

Return Eligibility

With Original Receipt

To qualify for a return or exchange:

  • The item must be accompanied by the original proof of purchase from Fiesta Supply.
  • The item must be unused, in its original condition, and in its original packaging.
  • Returns are accepted within:
    • 15 days of purchase for in-store purchases.
    • 30 days of delivery for online orders.

Eligible items may be:

  • Exchanged for another item, or
  • Refunded to the original form of payment.

Please note:

  • Original shipping charges are non-refundable.
  • Customers are responsible for all return shipping costs.

Final Sale / Non-Returnable Items

The following items are Final Sale and are not eligible for returns, refunds, or exchanges:

  • Balloon orders
  • Floral products
  • Catering items
  • Seasonal merchandise
  • Glass vases and glass bases
  • Sale or clearance items
  • Personalized or custom-made products
  • Special order items
  • Downloadable software or digital products
  • Gift cards

Balloon Order Policy

All balloon orders are custom-made specifically for each customer.

  • Once a balloon order has been placed and paid for, all sales are final. Refunds, returns, and exchanges are not available.
  • If your order was placed in advance, we are happy to reschedule your pickup or delivery date, subject to production capacity and product availability.
  • Requests to change the pickup or delivery date must be made before your scheduled pickup or delivery time.
  • Date changes are not guaranteed and are subject to availability.
  • Balloon orders that are not picked up or accepted on the scheduled pickup or delivery date will be considered abandoned and are not eligible for a refund, replacement, or store credit.
  • Fiesta Supply is not responsible for balloons after they have been picked up or delivered, including damage caused by weather, heat, transportation, improper handling, or any other circumstances outside of our control.

Returning an Online Order

Before mailing your return, please contact us at hola@fiestasupply.com.

Please note:

  • Customers are responsible for the cost of return shipping.
  • Returns without a valid receipt or proof of purchase cannot be accepted.
  • We recommend using a trackable shipping service, as Fiesta Supply is not responsible for lost or damaged return shipments.

Refund Process

Once we receive and inspect your returned item(s), we will notify you by email regarding the status of your return.

If your return is approved, your refund will be processed and automatically credited to your original method of payment. Depending on your financial institution, refunds may take several business days to appear in your account.

Right to Refuse Returns

Fiesta Supply reserves the right to refuse any return or exchange that does not meet the conditions outlined in this policy.